by Vena Jones-Cox Question: Another issue we have come across is prospects who take an application and never return it. They seem excited about the property when they leave, and promise to get the completed application back to us in a day or two, then we never hear from them. We had an open house [...]

by Vena Jones-Cox Question: We considered blocking out a set period of time each week (say Saturday from 11 a.m. to 1 p.m.) but I’m trying to be customer friendly and I’m afraid that the work schedules of our prospects would preclude them from making it to the set “open house.” Answer: There is a [...]

by Vena Jones-Cox Question: We’ve come across some problems we thought your readers might also be encountering, hence this note to you for your consideration in possibly addressing the below subjects in your newsletter. The past 2 weeks have been really frustrating as I have been stood up by prospects at scheduled showings 8 times. [...]